Shipping Policy
ORDER PROCESSING TIME
Once your payment is complete, we strive to process your order quickly, typically within 1-3 days. Here’s what you can expect during this time:
Order Confirmation: After payment, you’ll receive a confirmation email verifying that we’ve successfully received your order.
Order Processing: Our team begins preparing your order, including item selection, quality checks, and packaging.
Shipping Preparation: Once processing is complete, we hand your order over to our logistics partners for shipping.
Note: Processing time does not include shipping time. During high-volume periods or holidays, processing may take longer. We will notify you via email if delays occur.
SHIPPING METHOD
We partner with DHL, Fedex or other logistics to ensure your order arrives safely and on time. We apply a reasonable shipping fee, which will be clearly displayed at checkout before you complete your purchase. The shipping cost is included in your total payment when you confirm your order.
SHIPPING TIME
Once your order is shipped, the estimated delivery time is 5-15 days. Shipping times vary based on location, order size, and weight and may be affected by seasonal demand, holidays, or unexpected events beyond our control.
SHIPPING INFORMATION AND TRACKING
When your order ships, you’ll receive an email with tracking information and your tracking number. Use this to monitor your order’s status anytime. If you don’t receive tracking details, contact our customer service team for assistance.
DAMAGED OR LOST ORDERS
If your order arrives damaged or goes missing, please reach out with photos and order information. We’ll work with you to provide a return, exchange, or refund based on the situation.
CONTACT US
Our goal is to make your shopping experience seamless. If you have any issues with your order during transit, don’t hesitate to contact us; we’ll resolve it promptly.